livinQuest

Refund and Cancellation Policy

Last Updated: June 10, 2026

At Livinquest (“we”, “us”, “our”), we want you to be completely satisfied with your experience. This Refund and Cancellation Policy explains when and how you may receive a refund for subscription fees or event bookings, and how points are handled in case of cancellations.

By using our Service (the App, website, and related features), you agree to this policy.

1. Subscriptions

Livinquest offers a monthly subscription that allows you to earn points by tracking physical activities. Subscriptions are billed in advance on a recurring basis.

1.1 No Refunds for Partial Months

Subscription fees are non‑refundable. If you cancel your subscription, you will retain access to premium features until the end of your current billing period. No refunds or credits will be issued for partial months.

1.2 How to Cancel

You may cancel your subscription at any time through your account settings in the App or through directly contacting our support team through this link. Cancellation takes effect at the end of the current billing cycle.

1.3 Price Changes

If we increase the subscription price and you do not agree to the new price, you may cancel your subscription before the change takes effect. No refunds will be issued for the remaining period of an already‑paid month.

1.4 Technical Errors

In the rare event that you are charged in error (e.g., double billing), we will refund the duplicate charge upon verification. Please contact us at support@livinquest.com or through WhatsApp by directly clicking on this link within 30 days.

2. Event Bookings (Cash Bookings)

When you book an event using cash (EGP) through the Livinquest marketplace, the following refund rules apply:

2.1 Cancellation by You

  • More than 48 hours before the event: You are eligible for a full refund of the cash amount paid, Refunds are issued to the original payment method within 2‑14 business days.
  • Less than 24 hours before the event: No refund will be issued, because the supplier has already reserved capacity and incurred costs.

2.2 Cancellation by the Supplier

If the supplier cancels the event for any reason, you will receive a full refund of the cash amount paid. We will notify you as soon as we become aware of the cancellation.

2.3 Force Majeure

If an event is cancelled due to circumstances beyond anyone’s control (e.g., natural disaster, government restrictions, severe weather), A full refund will be issued back to your account after you confirm your preferred method of receiving the refund.

2.4 No‑Show

If you do not attend the event without prior cancellation, no refund will be issued.

3. Points Redemptions (Bookings Using Points)

When you book an event using points (earned through physical activity), the following rules apply:

  • Points are non‑refundable once used to book an event, except as described below.
  • If you cancel more than 48 hours before the event, the points used for that booking will be fully reinstated to your account.
  • If you cancel less than 48 hours before the event, the points will not be refunded (they are considered consumed).
  • If the supplier cancels the event, you will receive a full refund of points (the same number of points will be credited back to your account).

Points have no cash value and cannot be exchanged for money.

4. Disputes and Chargebacks

If you believe a charge is incorrect, please contact us at supportg@livinquest.com before initiating a chargeback. Unresolved disputes may be escalated to the payment provider. Any fraudulent chargeback will result in immediate suspension of your account and forfeiture of any accumulated points.

5. How to Request a Refund

To request a refund (where eligible), please:

  1. Log into the Livinquest App and go to the Settings tab in your profile tab.
  2. Tap “Contact Support” then you’ll be redirected where you can request a refund. 
  3. And our support team will take it form there.

We will respond within 5 business days.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be notified via in‑app notification or email. Your continued use of the Service after the effective date constitutes your acceptance of the revised policy.

7. Contact Us

For any questions about refunds or cancellations, please contact:

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